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Stephanie Thum, CCXP #CustomerExperience #CX
@stephaniethum
U.S. Federal Government #CX: Stuff that's good to know about the realities of CX in government, beyond the new pre… twitter.com/i/web/status/1…
Retweet of status by @PracticalCX
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Stephanie Thum, CCXP #CustomerExperience #CX
@stephaniethum
Consumers & Pros!
The FASTEST hour on Twitter:
12th ANNIVERSARY #CustServ chat TONIGHT 9 ET / 6 pm PT
Topic:
“T… twitter.com/i/web/status/1…
The FASTEST hour on Twitter:
12th ANNIVERSARY #CustServ chat TONIGHT 9 ET / 6 pm PT
Topic:
“T… twitter.com/i/web/status/1…
Retweet of status by @MarshaCollier
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Stephanie Thum, CCXP #CustomerExperience #CX
@stephaniethum
You have the #CX books, blogs, and podcasts. How about the scholarly literature? Here are articles for your rea… twitter.com/i/web/status/1…
Stephanie Thum, CCXP #CX
@stephaniethum
Are you ready to find your next #CX star? Or, want to learn about a new #CX role? CXPA's new job board has many… twitter.com/i/web/status/1…
Retweet of status by @CXPA_Assoc
Stephanie Thum, CCXP #CX
@stephaniethum
Satisfy!
Delight!
Wow!
These are vague terms in #CX. If you want to build buy-in and get employees to follow, b… twitter.com/i/web/status/1…
Delight!
Wow!
These are vague terms in #CX. If you want to build buy-in and get employees to follow, b… twitter.com/i/web/status/1…
Stephanie Thum, CCXP #CX
@stephaniethum
Never forget. But always face forward. 🩹 pic.twitter.com/PJd44D2Kdb
Stephanie Thum, CCXP #CX
@stephaniethum
Red tape.
It obliterates the employee experience just as much as the customer experience.
Don't make it hard… twitter.com/i/web/status/1…
It obliterates the employee experience just as much as the customer experience.
Don't make it hard… twitter.com/i/web/status/1…
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Stephanie Thum, CCXP #CX
@stephaniethum
Good #CXQOTD @jtwatkin I would say…
Empathy
To be able to understand customer’s perspective and feelings
… twitter.com/i/web/status/1…
Empathy
To be able to understand customer’s perspective and feelings
… twitter.com/i/web/status/1…
Retweet of status by @luismelo78
Stephanie Thum, CCXP #CX #PegaWorld
@stephaniethum
Twitter Spaces, #Clubhouse, #Fleets, #LinkedIn stories, and more. What's up with all of these new social media pl… twitter.com/i/web/status/1…
Stephanie Thum, CCXP
@stephaniethum
Is it time for a U.S. federal government chief customer officer?
I agree with @forrester: Yes.
Here are some v… twitter.com/i/web/status/1…
I agree with @forrester: Yes.
Here are some v… twitter.com/i/web/status/1…
Stephanie Thum, CCXP
@stephaniethum
Have your preferences as a supermarket #customer changed due to the #pandemic? How are you going about buying your… twitter.com/i/web/status/1…
...but wait! There's more!
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fakhright
@fakhright
astaghfirullah peng.krim guaaaaaaaa..............a *salto sambil solat*
